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The Exchange Hotel, Cardiff
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Key details
About the Hotel
The Exchange Bld, Mount Stuart Square,
Cardiff,
United Kingdom,
South Glamorgan
The Exchange Hotel offers a blend of history and luxury with a 4-star rating and an 8.4/10 score on Booking.com. This Cardiff hotel features a restaurant, bar, and event spaces. The property is known for its restored grandeur and original features.
Rooms & Amenities
The Exchange Hotel features 200 air-conditioned rooms equipped with flat-screen TVs, mini-bars, and luxurious furnishings. Each unit includes enhanced amenities such as tea/coffee facilities and private bathrooms with spa baths in select rooms.
Dining & Amenities
Dining options include Culley’s Bar & Restaurant, serving dishes made from local produce. A buffet breakfast is available daily for guests.
Events & Services
The Exchange Hotel contains extensive event facilities, including the Exchange Grand Hall, suitable for various functions. The hotel staff speaks Welsh, English, and French and provides concierge services for guest assistance.
Location & Transportation
Located near Cardiff Bay, The Exchange Hotel is a short walk from attractions such as Techniquest and Cardiff Castle. The nearest bus stop is a 4-minute walk from the property, with Cardiff Airport located 8.5 miles away.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Parking
Off-site car park
Luggage storage
24-hour services
24-hour reception
General
Non-smoking property
Free Wi-Fi
Paid parking
Off-site car park
Safe deposit box
24-hour reception
Luggage storage
Lift
Multilingual staff
Guest Parking
Electric kettle
Services
Tours/Ticket assistance
Wedding services
Newspaper service
Bell staff/Porter
Dining
Paid breakfast
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Room features
Air conditioning
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
The Exchange Bld, Mount Stuart Square,
Cardiff,
United Kingdom,
South Glamorgan
Map view
The Exchange Bld, Mount Stuart Square,
Cardiff,
United Kingdom,
South Glamorgan
City landmarks
Cardiff Castle Grounds
Cardiff Castle
2.0
km
CardiffWales
Cardiff Bay
930 m
Westgate Street
Principality Stadium
2.3
km
Museum
National Museum Cardiff
2.4
km
Museum
Pierhead Building
830 m
Golden Cross Hayes Bridge Road
Wales National Ice Rink
1.7
km
Stadium
Motorpoint Arena Cardiff
1.9
km
Church
Norwegian Church Arts Centre
940 m
Britannia Park Harbour Drive
Lightship 2000
610 m
Heol Porth Teigr Cardiff Bay
World of Boats Cardiff Bay
810 m
Gallery
Butetown History and Arts Centre
860 m
Mall
St David's Dewi Sant
1.8
km
Church
The City Parish of St John the Baptist
1.9
km
Park
Bute Park
3.0
km
Market
Cardiff Market
2.2
km
Nature reserve
Cardiff Bay Wetlands Reserve
620 m
Church
St David's Metropolitan Cathedral
2.2
km
Olympian Dr
Viola Arena
2.2
km
Nearby
Museum
Techniquest
460 m
Mall
Mermaid Quay
450 m
Gallery
Craft in the Bay
260 m
Cardiff Bay Mermaid Quay
Ianto's Shrine
300 m
2 Bute Place
Water Tower
280 m
Gallery
Third Floor Gallery
160 m
Public Building
Senedd
450 m
Public Building
National Assembly for Wales
460 m
Park
Roald Dahl Plass
860 m
Harbour
Bae Caerdydd
270 m
Taff Trail
350 m
Mount Stuart Graving Docks
350 m
Restaurants
Mischief's Cafe Bar
110 m
36 James Street Cardiff Bay
Roscoes Bbq Grill
240 m
18 West Bute Street
Irie Shack Cardiff Bay
140 m
64-66 James Street
Sunflower&I
200 m
1 Mount Stuart Square
Love Peace and Cupcake
230 m
20 Harrowby Street Ocean House
Nando's Cardiff
340 m
Bute Street Unit 28a
Bill's Cardiff Bay
420 m
Pilotage Building Stuart Street Cardiff Bay
Cote Brasserie
490 m
Unit 25 Mermaid Quay
Yakitori #1
430 m
Unit 10 Mermaid Quay
The Crepe Escape
400 m
Unit 13 Mermaid Quay Cardiff Bay
Reviews and Ratings
Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Friendly staff
Great location
Limited dining options
Outdated facilities
8.6/10
Great
Rooms
8.7
Location
8.9
Service
9.1
Dining
7.6
Guest reviews
8.6/10
based on 20 reviews
8.4
8.4/10 based on 2318 reviews
William
United Kingdom,
April
2024
7.8/10
I had a lovely stay at this hotel. The rooms were comfortable and clean, the service was top-notch, and the location was just perfect. However, the dining options could be improved, and there were some downsides to the facilities.
Rooms
8.0
My room was spacious and had a very comfortable bed.
Service
9.0
The staff went above and beyond to ensure all guests were happy.
Location
9.0
The hotel is conveniently located close to the bay, making it easy to explore the area.
Dining
7.0
The dining experience was satisfactory, but there could have been more variety in the menu.
Facilities
6.0
The facilities were decent, but not as modern as expected.
Friendly staff
Limited dining options
Percy
United Kingdom,
April
2024
8.2/10
The hotel is located in a quiet area very close to the bay, offering beautiful views and a relaxing atmosphere. The rooms are elegantly decorated with a lovely bathroom and interesting design, including a convenient dressing table to get ready. The service provided by the staff, especially the manager, was exceptional, with genuine apologies and top-notch professionalism. The dining experience, although not included in the room price, offers classic American dishes for a reasonable price. The facilities are well-maintained, providing a comfortable and enjoyable stay overall.
Rooms
9.0
The rooms are elegantly decorated with a lovely bathroom and interesting design, including a convenient dressing table to get ready.
Service
9.0
The staff, especially the manager, provided exceptional service with genuine apologies and professional demeanor.
Location
8.0
The hotel is located in a quiet area very close to the bay, offering beautiful views and a relaxing atmosphere.
Dining
7.0
The dining experience offers classic American dishes for a reasonable price, not included in the room rate.
Facilities
8.0
The facilities are well-maintained, providing a comfortable and enjoyable stay overall.
Art
United States,
February
2024
9.0/10
I absolutely loved my stay at this hotel! The rooms were beautifully designed, and having the jacuzzi was fabulous. The comfortable bed made me feel like I was sleeping on a cloud. The WiFi was reliable, keeping me connected throughout my stay.
Rooms
10.0
The rooms were fantastic with interesting design, WiFi, and a jacuzzi. The bed was super comfortable.
Service
9.0
The service was top-notch! The staff were really lovely and provided brilliant customer service. The manager was very apologetic, and everyone made extraordinary efforts to enhance our stay.
Location
9.0
The location was perfect, right in Cardiff Bay. It was a quiet area very close to the bay, and there were plenty of impressive locations nearby.
Dining
8.0
The dining experience was delightful. Fresh sandwiches were available, and for only £10, I could enjoy all items from Iceland.
Facilities
9.0
The facilities were excellent. Everything was well-maintained, and the hotel offered great value for money.
Fabulous Jacuzzi
Pricey Dining
Brent
United States,
January
2024
8.4/10
I had a wonderful stay at this hotel. The rooms were cozy and had a lovely bathroom with a jacuzzi bath for added luxury. However, the beds were not made daily. The service was top-notch, with the staff going above and beyond to ensure our comfort. The location in Cardiff Bay was quiet and convenient, close to the docks area. The dining experience was pleasant, with fresh pastries available. The facilities were impressive, making my stay truly enjoyable.
Rooms
8.0
The rooms were comfortable, and the bathroom with a jacuzzi bath added a touch of luxury.
Service
9.0
The staff provided exceptional service, always professional and accommodating.
Location
9.0
The hotel is located in a quiet area near Cardiff Bay, making it a perfect spot for exploring the docks area.
Dining
7.0
The dining experience was enjoyable, especially with fresh pastries available.
Facilities
9.0
The facilities were impressive and added to the overall positive experience.
Leo
United States,
January
2024
9.6/10
I absolutely loved my stay at this hotel! The rooms were incredibly spacious with a very comfortable bed, and the jacuzzi added a touch of luxury. The service was top-notch, with staff who went above and beyond to make our stay memorable. The location was perfect, close to the bay and within easy reach of bars and restaurants. The dining experience was delightful, with a variety of sweet cakes to satisfy my sweet tooth. The facilities were excellent, making my stay even more enjoyable.
Rooms
10.0
The room was spacious and the bed was incredibly comfortable.
Service
10.0
The staff provided exceptional service, making sure all guests were well taken care of.
Location
9.0
The hotel is ideally located near the bay with easy access to bars and restaurants.
Dining
9.0
I indulged in delicious sweet cakes during my dining experience.
Facilities
10.0
The facilities were top-notch, adding to the overall comfort and enjoyment of my stay.
Frances
United Kingdom,
January
2024
8.2/10
This hotel offers rooms with massive comfy beds and nice facilities but lacks varied dining options. The service from the staff was superb, ensuring a pleasant stay. The location in Cardiff Bay is convenient for exploring the area, but the dining experience may not meet all expectations.
Rooms
9.0
The rooms are spacious and come with massive comfy beds.
Service
9.0
The staff made exceptional efforts to enhance our stay.
Location
8.0
The hotel is located in Cardiff Bay, which is a great base for exploring the docks area.
Dining
7.0
The dining experience offers Mexican food, but options may be limited.
Facilities
8.0
The facilities provided are well-maintained and enhance the overall experience.
Richard
United Kingdom,
December
2023
9.0/10
I absolutely loved my stay at this hotel! The room with a jacuzzi bath was a special touch, and the air conditioning was a blessing. The facilities were top-notch, and the classy decor added a touch of luxury. However, the price could be a bit steep for some travelers.
Rooms
9.0
The room with a jacuzzi bath was a special touch, and the air conditioning made the stay very comfortable.
Service
10.0
The service was outstanding! The staff really went above and beyond to ensure a wonderful stay.
Location
9.0
The hotel is conveniently located in a quiet area close to the bay, making it a perfect spot for relaxation.
Dining
8.0
The dining experience was superb with a variety of delicious Thai food options.
Facilities
9.0
The facilities were great, offering everything I needed for a comfortable stay.
Margaret
United Kingdom,
December
2023
9.0/10
The hotel is ideally located in Cardiff Bay, offering easy access to the bay area and close proximity to the city center. The rooms are comfortable and equipped with accessible bathrooms, including a Jacuzzi bath. The service provided by the staff is exceptional, with a strong focus on guest satisfaction. Dining options are varied, offering delicious meals at a reasonable price. The facilities are well-maintained, making for a pleasant stay overall.
Rooms
9.0
The rooms are comfortable and well-equipped, including a dressing table and adapted bathrooms for disabled access with a Jacuzzi bath.
Service
9.0
The staff goes above and beyond to ensure guest satisfaction, providing professional and attentive service.
Location
10.0
The hotel is perfectly situated in Cardiff Bay, close to the docks area and within walking distance to the city center.
Dining
8.0
The dining experience offers a variety of delicious options at a reasonable price, catering to different tastes.
Facilities
9.0
The facilities are well-maintained, providing guests with everything they need for a comfortable stay.
Philip
United States,
December
2023
8.4/10
The hotel had rooms with a huge jacuzzi, creating a relaxing atmosphere. However, the room was not cleaned or the beds made. On the bright side, the amazing bath made up for it!
Rooms
8.0
The room had a huge jacuzzi and a relaxing atmosphere.
Service
9.0
The staff could not have provided better service; they did their very best to appease all the guests in a professional manner.
Location
9.0
The hotel is located in a quiet area very close to the bay, great for those seeking relaxation by the water.
Dining
7.0
The dining options included all items from Iceland for £10, a unique experience worth trying.
Facilities
9.0
The facilities were top-notch, perfect for a relaxing stay.
Charles
United Kingdom,
November
2023
8.4/10
The hotel had amazing rooms with stylish interiors and a jacuzzi, providing a cool and comfortable stay. The service was superb, with the manager going above and beyond to ensure a pleasant experience. The location is peaceful and close to the bay area, ideal for exploring. However, the dining options were not included and lacked variety. Overall, a luxurious stay with great facilities.
Rooms
9.0
The rooms were stylish with an amazing bath and fans to keep cool, making for a relaxing stay.
Service
9.0
The service was top-notch, with the manager and staff making every effort to enhance our stay.
Location
9.0
The hotel is in a quiet area very close to the bay, perfect for those seeking a tranquil retreat.
Dining
6.0
The dining experience was not included, which was a downside, offering limited options.
Facilities
9.0
The facilities were excellent, providing a luxurious touch to the overall experience.
stylish interiors
dining not included
Basil
United Kingdom,
October
2023
8.2/10
The hotel is conveniently located in Cardiff Bay, within walking distance to the bay and close enough to walk into the city center, making it ideal for exploring. The rooms are well-equipped with nice facilities and an easy chair, although cleanliness could be improved. The service was superb, with staff making great efforts to ensure a pleasant stay, despite some minor issues. The dining experience was included, offering traditional dishes at a fair value. The facilities are great with amenities like wedding services and tours assistance available.
Rooms
7.0
The rooms come with nice facilities and an easy chair, but cleanliness could be improved.
Service
9.0
The service was superb, with staff making great efforts to enhance our stay, although there were minor issues.
Location
8.0
The hotel is located in Cardiff Bay, within walking distance to the bay and close enough to walk into the city center, making it ideal for exploring.
Dining
8.0
The dining experience offered traditional dishes at a fair value.
Facilities
9.0
The facilities are great, with amenities like wedding services and tours assistance available.
Convenient location
Room cleanliness
Thomas
United States,
October
2023
9.2/10
I absolutely loved my stay at this hotel! The rooms were clean and comfortable, and the staff was incredibly friendly. The location was perfect, just a stone's throw away from the bay. The dining experience was excellent, with a variety of delicious dishes on offer. The facilities were top-notch, adding even more value to my stay.
Rooms
9.0
The rooms were clean and comfortable, with an amazing bath featuring a jacuzzi that added a little extra luxury.
Service
9.0
The staff, including the manager, were really lovely and provided brilliant customer service.
Location
10.0
The hotel is perfectly situated in a quiet area very close to the bay, making it ideal for a relaxing stay.
Dining
9.0
The dining experience was exceptional, with a variety of delicious options available.
Facilities
9.0
The hotel's facilities were superb, making my stay even more enjoyable.
great location
pricey dining
Leo
United Kingdom,
September
2023
8.6/10
The hotel has a lovely character with jacuzzi bath as a special touch, offering a fabulous stay with superb service. However, the prices might not be the most budget-friendly. The location is quiet, close to the bay, and easy to access the city center.
Rooms
9.0
The rooms are full of character and the jacuzzi bath is a special touch.
Service
9.0
The staff did their very best to appease all guests and provided brilliant customer service.
Location
8.0
The hotel is located in a quiet area very close to the bay, making it easy to get into the city center.
Dining
5.0
Facilities
5.0
Maureen
United Kingdom,
September
2023
8.6/10
I had a wonderful stay at the hotel. The rooms were beautifully decorated and the bathroom was amazing, although housekeeping missed cleaning them. The service was exceptional, and the staff went above and beyond to make our stay memorable. The location, close to Cardiff Bay, was perfect for exploring the area. Dining options were not included, but the exquisite dishes were worth it. The facilities were top-notch, making our stay even more enjoyable.
Rooms
8.0
The rooms, though not cleaned, were beautifully decorated with classy decor and an amazing bath.
Service
9.0
The staff provided superb service and made every effort to enhance our stay.
Location
9.0
The hotel is located in Cardiff Bay, a fantastic area close to the bay and several impressive locations.
Dining
8.0
Dining was not included, but the exquisite dishes made up for it.
Facilities
9.0
The facilities were excellent and added to the overall comfort of our stay.
classy decor
missed cleaning
Ed
United States,
July
2023
7.8/10
The hotel is situated in a quiet area very close to the bay, making it convenient for exploring Cardiff Bay. The rooms are spacious and modern, and the service provided was exceptional. However, the dining options were limited, and the facilities could be improved. Overall, a comfortable and friendly stay at a reasonable price.
Rooms
8.0
The rooms are spacious, modern, and very comfortable with lovely bathrooms.
Service
9.0
The staff at the hotel did their very best to provide professional and friendly service.
Location
9.0
The hotel is located in Cardiff Bay, close to shops, bars, and restaurants, making it a great spot to explore.
Dining
7.0
The dining options were a bit limited, but the Thai dishes were delicious.
Facilities
6.0
The hotel offers great amenities but could improve on the overall facilities.